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Shipping Policy

1. General Shipping Information

 

All orders are subject to product availability and confirmation of final payment. Shipping fees for your order will be calculated and displayed at checkout. Local builds do not require shipment.

 

A. Carrier Information

 

We primarily use FedEx, UPS, or USPS for all shipments.

 

B. Shipping Locations

 

We currently ship to addresses within the United States. We do not ship to P.O. boxes.

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2. Processing and Delivery Timeline

 

Because we sell custom-built products, our timeline consists of two distinct phases: Processing (Build) Time and Transit Time.

 

A. Processing (Build) Time

 

This is the time it takes us to physically source the parts, assemble, cable manage, install software, and fully test your Custom PC.

  • Average Build Time: Our standard processing time for a custom PC build is 5 to 10 days from the date the final deposit is received and parts are sourced. Generally the moment the parts arrive, I get started and would have the computer finished that day. Unless Dead on Arrival parts delay.

  • Rush Orders: Undetermined

 

B. Transit Time (Shipping)

 

This is the time it takes the carrier to deliver the package once it leaves our facility. Not required for local sales.

Shipping Method, Estimated Transit Time and Cost;

Standard Ground - 3-7 business days - Calculated at Checkout

Expedited - 1-3 business days - Calculated at Checkout

Note: Shipping and processing times are estimates and may be subject to delays outside of our control.

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3. Shipping Costs and Insurance

 

 

A. Shipping Cost Calculation

 

A.1 Shipping charges for your order will be calculated and displayed at checkout. Rates are based on the total weight, dimensions of the packaged PC, your location, and the speed of service selected.

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A.2 Mystery book boxes will have a set flat rate shipping charge of $5.

 

B. Insurance and Signature

 

All custom PC shipments are insured for the full replacement value of the system. A direct signature will be required upon delivery to ensure your high-value item is received securely.

 

C. Import Duties and Taxes

 

For international shipments (e.g., to Canada), your order may be subject to import duties and taxes (including VAT) that are incurred once a shipment reaches your destination country.

  • The Nerdy Den is not responsible for these charges if they are applied and are your responsibility as the customer.

 

 

4. Damaged or Lost Orders

 

 

A. Damaged upon Arrival (DOA)

 

If you receive your Custom PC and it is visibly damaged, you must contact us immediately (within 48 hours of delivery) to initiate an insurance claim and repair process. Please keep all original packaging materials. See our Returns & Refunds Policy for full details on damaged claims.

 

B. Lost Shipments

 

If you do not receive your package, we will assist you in filing a claim with the carrier. The Nerdy Den is responsible for working with the carrier to resolve the issue.

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5. Contact Information

 

If you have any questions about the shipping of your order, please contact us at:

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