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RETURNS, REFUNDS, AND WARRANTY POLICY

(A Supplement to the General Terms and Conditions)

Last Updated: 11/11/2025
 

This policy governs the terms for returns, refunds, and warranty claims related to Custom PC Builds and Computer Repair Services provided by The Nerdy Den ("we," "us," or "our").

 

1. Custom PC Builds (Non-Refundable and Final Sale Policy)

 

Due to the personalized nature of our custom-built computers, which are sourced, assembled, and configured specifically for each client, our refund policy is highly restricted. We calculate the cost of all components for the build and charge before getting started. This deposit is non-refundable once parts have been ordered, as it covers our administrative time, sourcing costs, and any potential supplier restocking fees. Because components are immediately purchased and allocated to your specific build, order cancellation is not permitted after the deposit is paid. Once the Custom PC is delivered or picked up, the sale is final. We do not offer refunds or returns for buyer’s remorse, change of mind, or dissatisfaction with performance that is consistent with the agreed-upon specifications. The only recourse for issues after delivery is through the warranty process outlined in Section 3.

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2. Computer Repair and Diagnostic Services

 

The diagnostic fee of $75 is non-refundable as it covers the technician's dedicated time and effort to inspect and troubleshoot the Client Equipment. However, this fee will be credited toward the total repair cost if the client authorizes and pays for the repair service outlined in the final quote. If the repair issue reoccurs within the specified 30-day Repair Service Guarantee period, we will re-diagnose and re-repair the specific issue at no additional labor cost; cash refunds for completed repair services are not provided. Furthermore, Client Equipment left with us beyond the 60-day limit outlined in our Terms and Conditions will be deemed abandoned, and no refund will be issued for any associated payments.

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3. Returns, Refunds, and Exchanges Policy (Mystery Book Boxes)

 

 

3.1. All Sales Are Final (No Refunds for Preference)

 

Due to the curated and "mystery" nature of The Nerdy Den Mystery book boxes, all sales, including One-Time Purchases and Recurring Subscriptions, are considered FINAL SALE.

  • No Refunds for Content Dissatisfaction: We do not offer refunds, returns, or exchanges based on a customer's personal dissatisfaction with the book, the contents, the theme, or the subjective value of the items received. By purchasing a Mystery Box, the Customer accepts the element of surprise and the risk that the contents may not align with their individual preferences.

  • No Refunds for Subscription Charges: As outlined in the 'Terms and Conditions', if a subscription is not canceled before the published Cut-off Date, the charge for the upcoming box is non-refundable.

 

3.2. Damaged or Defective Items

 

The only exception to our final sale policy is if an item arrives damaged or defective due to transit or a clear manufacturing fault.

 

Reporting Damage:

 

  1. The Customer must notify The Nerdy Den's within seven (7) calendar days of the delivery date shown on the tracking information.

  2. The notification must include:

    • The Order Number or Subscription ID.

    • A clear photo of the exterior packaging (if damaged).

    • A clear photo of the damaged or defective item(s).

    • A brief description of the issue.

 

Resolution for Approved Claims:

 

Upon review and approval of the claim, The Nerdy Den will, at its sole discretion, offer one of the following resolutions:

  1. Replacement: Send a direct replacement of the damaged item(s), if stock is available.

  2. Store Credit: If the item is out of stock, issue a Store Credit equal to the pro-rated value of the damaged item for use on a future purchase.

  3. Partial Refund: In the rare event a replacement or store credit is not suitable, a partial refund for the pro-rated value of the damaged item may be issued back to the original form of payment.

Minor Cosmetic Imperfections: Please note that minor cosmetic wear and tear to books (such as slight scuffs, minor scratches to foiling, or dented corners under 1 cm) that occurs during shipping is considered normal and does not qualify as a damaged item for replacement or refund.

 

4. Warranty Claims and Resolution​

Custom PC Labor/Workmanship Claim

 

If your Custom PC experiences an issue within the 2 year labor warranty period due to faulty assembly or configuration, we will diagnose the issue and perform the necessary labor to fix the problem at no cost to the client. If a part is determined to be the fault, the client is responsible for the cost of the replacement part though we will assist with the manufacturer's RMA process if not expired.

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DOA (Dead on Arrival) or Transit Damage

 

If a Custom PC arrives non-functional or is visibly damaged upon delivery, the client must notify The Nerdy within 48 hours of delivery. Failure to report damage within this window may void the claim. We will work with the shipping carrier and the client to arrange for return shipping, repair, or replacement of the system. Refunds are not issued for damaged items; the resolution is correction or replacement. Full 360 degree photos will be taken before delivery or pickup.

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Return Merchandise Authorization (RMA) Process

 

All returns for warranty repair or replacement must follow a clear process. The client can choose to contact us at owner@thenerdyden.com or 970-527-1229 to describe the issue so we can assist with RMA. The client is responsible for the cost of shipping the PC for service and must use the original or professional-grade, custom-fitted packaging.

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5. Contact Information

 

For any questions about this policy or to initiate a warranty claim, please contact us at:

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